Refund policy

REFUNDS & RETURNS POLICY

At Walkers Workwear, we take pride in supplying high-quality workwear, uniforms and custom-branded products. Please read the following policy carefully before placing an order.

Custom & Personalised Items

Due to the bespoke nature of custom-branded products, items that are personalised with embroidery or printing cannot be returned or refunded unless they are faulty or incorrect.

Custom items include, but are not limited to:

Logo embroidery
Printed designs
Personalised names or text
Made-to-order colour or size combinations

This policy is in line with the UK Consumer Contracts Regulations, which exempt personalised goods from change-of-mind returns.

Standard (Non-Personalised) Items

For non-personalised items, you may request a return within 14 days of receiving your order, provided that:

The item is unused
The item is in its original condition
The item has not been washed or worn

Return shipping costs for non-faulty items are the responsibility of the customer.

Faulty or Incorrect Items

If you receive an item that is faulty or incorrect, please contact us within 7 days of delivery at:

info@walkersworkwear.co.uk

Please include:

Your order number
A description of the issue
Clear photos of the item

If the fault is confirmed, we will offer a replacement or refund at no additional cost, including return postage.

Sizing Responsibility

We provide detailed size guides on our product pages.
As many of our products are custom-made, we cannot accept returns or exchanges due to incorrect size selection on personalised items.

We strongly recommend checking size guides carefully before ordering.

Returns Process

Returns must be approved before sending any items back
Unauthorised returns will not be accepted
Items returned showing signs of wear, use or washing will not be eligible for a refund or replacement

Return instructions will be provided once your return request is approved.

Change of Mind on Custom Orders

Once production has started on a custom or personalised order, the order cannot be cancelled or refunded.

This includes situations where:

Artwork has been approved
Embroidery or printing has begun
Materials have been ordered specifically for your job

Care & Washing Instructions

All garments include care and washing instructions.
Refunds or replacements will not be offered for damage caused by incorrect washing, drying or garment care.