Refund policy
REFUNDS & RETURNS POLICY
At Walkers Workwear, we take pride in supplying high-quality workwear, uniforms and custom-branded products. Please read our returns policy carefully before placing an order.
Standard (Non-Personalised) Items
If you purchase a standard, non-personalised item online, you may notify us that you wish to return it within 14 days of receiving your order.
After notifying us, you have a further 14 days to return the item.
Returned items should be:
- Unworn and unused, other than reasonable handling to inspect or try on the garment
- Unwashed
- Returned in their original condition where reasonably possible
For change-of-mind returns, the customer is responsible for the cost of returning the goods.
Once your return has been received and inspected, eligible refunds will be processed within 14 days. Where required by applicable consumer law, the original standard delivery charge will also be refunded.
Custom & Personalised Items
Products that have been personalised or made to your specifications cannot normally be returned or refunded simply because you have changed your mind.
This includes products featuring:
- Logo embroidery
- Printed logos or designs
- Personalised names or text
- Other bespoke modifications made specifically for your order
This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at:
Please provide your order number, a description of the issue and, where possible, clear photographs showing the problem.
Where an item is confirmed to be faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. This may include a refund, repair or replacement, depending on the circumstances.
Where we require a faulty or incorrectly supplied item to be returned, Walkers Workwear will cover the reasonable return postage costs.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Sizing & Personalised Garments
Please check the size guide provided on the relevant product page before placing your order.
Standard non-personalised garments may be returned in accordance with the return conditions above.
However, once a garment has been personalised with embroidery, printing, names, logos or other bespoke modifications, we cannot normally accept a return or exchange because the incorrect size was selected by the customer.
If we have supplied a different size from the one ordered, please contact us and we will resolve the issue.
Cancelling Custom Orders
If you need to make a change to or cancel a custom order, please contact us as soon as possible.
Once personalisation or bespoke production has begun, cancellation may no longer be possible.
Where work has not yet started, we will advise whether the order can still be amended or cancelled.
Returns Process
Before returning an item, please contact us so that we can provide the correct return instructions.
When contacting us, please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
Please do not send products back without first contacting us, as this may delay the processing of your return.
Once your return is received, we will inspect the item and confirm the outcome by email.
Care & Washing
Please follow the care and washing instructions supplied with each garment.
Damage caused by misuse, normal wear and tear, or failure to follow the garment's care instructions is not considered a manufacturing fault.
Contact Information
For questions about returns, refunds or exchanges, please contact:
WhatsApp: 07511 325528
Email: info@walkersworkwear.co.uk