Privacy policy

PRIVACY POLICY

Last updated: August 12, 2026

Palmtex Ltd, trading as Walkers Workwear ("Walkers Workwear", "we", "us" or "our"), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Walkers Workwear is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Financial and payment information, including payment method, payment confirmation, transaction details and other payment-related information. Payment card information may be processed securely by Shopify or our payment providers.
  • Account information, including your username, preferences and account settings.
  • Transaction information, including products you view, add to your cart, purchase, return or cancel, and your previous transactions with us.
  • Communications with us, including information you provide when contacting us regarding an order, quotation, customisation request or customer support enquiry.
  • Device information, including information about your device, browser, network connection, IP address and similar identifiers.
  • Usage information, including information about how and when you interact with our website and Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you place an order, create an account, submit an enquiry, request a quotation or otherwise communicate with us.
  • Automatically through our website, including through cookies and similar technologies.
  • From Shopify and other service providers that help us operate our store.
  • From business, advertising, analytics and other partners where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Fulfilling Our Services

We use personal information to:

  • Process and fulfil orders.
  • Process payments.
  • Arrange production, customisation and delivery.
  • Provide embroidery and printing services.
  • Manage customer accounts.
  • Process returns, refunds or other transactions.
  • Communicate with you regarding your order.
  • Provide customer service.
  • Maintain and improve our website and Services.

Marketing and Advertising

Where permitted by law, we may use personal information to send marketing or promotional communications and to display advertising that may be relevant to you.

You may unsubscribe from marketing emails at any time using the unsubscribe link contained within those emails.

Security and Fraud Prevention

We may process personal information to detect, investigate and prevent fraudulent, illegal, malicious or unauthorised activity and to maintain the security of our website, customers and Services.

Communicating With You

We use personal information to respond to enquiries, provide customer support, communicate regarding quotations and orders, and maintain our business relationship with you.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, regulations, tax requirements, legal proceedings or valid requests from public authorities.

Legal Bases for Processing

Where UK data protection law requires us to identify a lawful basis for processing personal information, we may rely on one or more of the following:

  • Contract: where processing is necessary to provide products or services you have ordered or requested.
  • Legal obligation: where processing is necessary for us to comply with applicable legal or regulatory requirements.
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
  • Consent: where you have given us consent for a specific processing activity. Where we rely on consent, you may withdraw it at any time.

The lawful basis used will depend on the particular purpose for which your personal information is being processed.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our Services, including:

  • To Shopify, which provides our ecommerce platform.
  • To payment processors and financial service providers.
  • To delivery companies and couriers where necessary to deliver your order.
  • To suppliers or service providers involved in fulfilling or customising your order where necessary.
  • To IT, hosting, analytics, customer support and other service providers acting on our behalf.
  • To marketing and advertising partners where permitted by applicable law.
  • Where you direct or consent to the disclosure.
  • Where required to comply with legal obligations or valid legal requests.
  • In connection with a legitimate business transaction such as a merger, acquisition or restructuring.

We only disclose personal information where there is an appropriate reason for doing so.

Relationship With Shopify

Our online store is hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant service providers, including providers located outside the United Kingdom.

Certain Shopify features may also use information about your interactions with our store and other merchants to improve Shopify services or provide personalised experiences.

For information about how Shopify processes personal information and the rights available to you in relation to Shopify's processing, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and Shopify may use cookies and similar technologies to operate our website, remember preferences, understand how customers use our Services, improve website performance and, where permitted, provide personalised advertising.

Where required by applicable law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie/privacy controls available on our website and through your browser settings.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security, accuracy or practices of websites that we do not control.

If you follow a link to another website, we recommend reviewing that website's privacy policy before providing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they can independently consent to the processing of their personal information under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Security and Retention of Your Information

We take reasonable organisational and technical measures to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders and providing Services.
  • Maintaining customer accounts.
  • Complying with accounting, tax and other legal requirements.
  • Resolving disputes.
  • Preventing fraud.
  • Establishing, exercising or defending legal claims.

Different categories of information may therefore be retained for different periods.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including:

  • Right of access: You may request information about the personal information we hold about you.
  • Right to rectification: You may request correction of inaccurate or incomplete personal information.
  • Right to erasure: In certain circumstances, you may request deletion of your personal information.
  • Right to restriction: You may request that we restrict the processing of your personal information in certain circumstances.
  • Right to object: You may object to certain types of processing, including certain direct marketing activities.
  • Right to data portability: In certain circumstances, you may request a copy of personal information in a structured, commonly used and machine-readable format.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to exemptions or limitations under applicable law.

We may need to verify your identity before processing certain requests.

You will not be discriminated against for exercising your data protection rights.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link provided in our marketing communications.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, delivery information or responses to enquiries.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first using the contact information below so that we can try to resolve the matter.

If you are located in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

International Transfers

Some of our service providers, including Shopify and related technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we will rely on appropriate safeguards or recognised transfer mechanisms where required by applicable law, such as:

  • UK adequacy regulations;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to the European Commission's Standard Contractual Clauses; or
  • another lawful transfer mechanism recognised under UK data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal and regulatory requirements.

When we make changes, we will update the "Last updated" date displayed at the top of this Privacy Policy and provide additional notice where required by applicable law.

Contact

For the purposes of applicable UK data protection law, the data controller is:

Palmtex Ltd trading as Walkers Workwear
Office 403, Screenworks
22 Highbury Grove
London
N5 2ER
United Kingdom

Email: info@walkersworkwear.co.uk
WhatsApp: 07511 325528

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any of your data protection rights, please contact us using the details above.